Building an Inclusive & Accessible Community
Customer Service Standards
Assistive Devices
Personal assistive devices are often used by persons with disabilities to help them with daily living. They are usually devices that people bring with them to the University and may consist of any auxiliary aids such as communication aids, cognition aids, personal mobility aids and/or medical aids.
As part of the University's commitment to enhancing the accessibility of its education delivery, websites, telecommunications and other infrastructure, McMaster allows the use of personal assistive devices while accessing goods and services at the University, subject to reasonable limitations.
Assistive devices may include but are not limited to:
- Manual and motorized wheelchairs, scooters, canes, crutches, walkers,
- hearing aids and personal TTYs
- magnifiers,
- oxygen tanks,
- computers and adaptive technology.
In fact, McMaster libraries offer a Library Service for Students with Disabilities (LSSD) for students referred by The Centre for Student Development (CSD). They offer help with common services, obtaining information in alternate formats and providing assistive technologies on all library computers, including
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You can find out more about these services here.
In addition, McMaster University Technology Services (UTS) offers the following assistive software in campus computer labs found in Kenneth Taylor Hall (KTH) and Burke Science Building (BSB):
- JAWS 7.10 Screen Reader
- Zoomtext 9.0 (Screen Magnification)
- Kurzweil 3000 Pro (Optical Character Recognition (OCR))
Where an assistive device or support does not exist on campus, the University will make reasonable efforts to ensure that appropriate devices or supports are made available, subject to reasonable limitations.
